Important Safety Recall (Interim Notice)

Have you ever received one of these notices?  I am betting that most people have.  This is the cover-your-ass (CYA) document that auto makers send out to make certain that they have no liability if accidents occur.  However, between me, you and the fence post, they are liable.

I recently received one these notices from one of the major auto manufacturers, lets identify them as the company that wants to go places.  The notice warns of a possible software glitch that could suddenly shut the vehicle down without any notice.  Well, isn’t that special, it also warns that this situation increases the risk of crash, which, as we all know, could cause bodily harm or death!

The notice advises you that you should drive the vehicle with care until a remedy becomes available.  So, what ever you do, don’t die until they figure out a “remedy”.  Are you f—ing kidding me?  It is not like the radio has a problem and you must live without it for a while.  This is a serious problem that could have very serious consequences.

Here is the hilarious part of this, you are sent a reimbursement requirement list should you decide to have your own auto technician fix the problem before the remedy is found.  My question to the manufacturer is this-how will an independent auto shop fix something that you don’t have a solution to?  Maybe they can just rotate the tires and that will fix it!

Once again, corporations showing the love and concern that they have for their customers.  For a problem that is this serious, shouldn’t auto dealers have every recall bring their cars in and get a loaner until their cars are fixed?  The manufacturers could reimburse the dealerships for the loaner cars.  Oh no, that would cost money and we can’t have that, even if it means saving lives.

Here is another kicker, the manufacturer does not recommend having the car towed. Really?  After this thing shuts down and I somehow mange to avoid being killed by oncoming traffic, do I just leave it on the side of the road until the “remedy” is found?  They also, do not recommend that you place a “high load” on the vehicles system, please define “high load”, is that anything between 25-55 MPH?  Or maybe it is at “track speed”, they should send a guide out with the information.

Now of course, the manufacturer offers this “remedy” at no cost.  How incredibly thoughtful, especially when you consider that they are the ones who created this life-threatening situation. Maybe throw in a free cup of coffee for your troubles and possibly a croissant.  Seems like we never had this problem before all this computer bull-shit, or is this just another way to get you into the dealership to see the “new models”?

What gets me the most here is the lack of urgency, it is obviously a fairly serious problem and they just nonchalantly send out this notice like a sales flyer for next week’s bake sale.  Auto manufacturers continue to lay people off to achieve more profit, yet, they don’t feel the need to spend some of that profit on customer safety.  Happy motoring!

Talk to Ya Later!

The Grumpy Old Fart Customer @2018 All Rights Reserved